FAQ

Frequently asked questions

What is sold?

Our assortment includes bwp box, corporate box, gift box, packing material, subscription box. Current contents, specifications, ingredients, warnings, options, stock, and price appear on each product page.

Is shipping free?

Any free-shipping eligibility is shown at checkout. Orders normally need 1–2 business days for processing, and estimated transit is 2–4 business days without a delivery guarantee.

Can I return or exchange an item because I changed my mind or selected the wrong product?

Yes. Request a mail return or exchange within 30 days after delivery. Non-defective returns must be new, unused, in original condition, and include the original packaging, tags, and accessories. The free return label is included in the package, and there is no restocking fee.

What if an item is damaged, defective, missing, or incorrect?

Contact us with the order number, checkout email, explanation, and photos or video of the item and packaging. Do not send an unauthorized return.

When is a refund processed?

We process an approved refund to the original payment method within 10 days.

Which payments are supported?

Current checkout payment availability: none currently enabled.

How do I contact customer service?

Use the contact details below and include the relevant order or tracking information.

Are cookies or measurement tools used?

Essential cookies support checkout and security. Optional analytics or advertising-effectiveness tools may be used when enabled and permitted. Full details appear in the Privacy Policy; order, delivery, return, payment, and website rules appear in the other policy pages.

Email: mararoflila@gmail.com

Mailing address: 500 10th Ave S, Great Falls, Montana, 59405, United States

Phone: (406) 966-1763